Shipping

Shipping & Handling

At Gratia Plena, we are committed to delivering your order as fast as possible, securely, and with care. To ensure reliable fulfillment and timely delivery, we work with trusted shipping and logistics partners selected based on your order, destination, and chosen shipping tier.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Once your order has been processed and handed off to the shipping carrier, you will receive a confirmation email with tracking details.

During periods of high demand, such as new releases or promotions, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Method

Shipping methods and carriers may vary depending on the product purchased, shipping tier selected at checkout, and delivery location. This allows us to provide the most efficient and reliable delivery option for each order.

Estimated delivery times are calculated from the date your order ships, not the date it is placed.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Tracking updates will be available through the carrier’s tracking system, allowing you to monitor your shipment throughout the delivery process.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping tier. All applicable shipping fees will be clearly displayed before you complete your purchase.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Gratia Plena is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete addresses.

Delays & Exceptions

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to factors beyond our control, including weather conditions, carrier delays, customs processing, or peak shipping periods. Gratia Plena is not liable for carrier-related delays once an order has been transferred to the shipping provider.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the delivery date or expected delivery date. We will work with the shipping provider to investigate and assist where possible.

Questions & Support

If you have any questions regarding shipping, tracking, or delivery, please contact our support team through the website. We are happy to assist and ensure your experience with Gratia Plena meets our standards.

Thank you for choosing Gratia Plena. We appreciate your support and look forward to delivering your order.